Questions about tiles, gifts, refunds and prices.

Everything you need to claim with confidence — ownership, hosting, refunds, gifting. Anything else, talk to us.

Do I ever pay again to keep my tile?

No. A claim is one payment for a tile on the field, with no renewal and no subscription. When a gallery’s hosting window ends, your tile and its caption stay on the field.

What do you mean by “The Field”?

Zoomed out, the field reads as one picture — a single artwork assembled from a million tiles. Zoomed in, every tile is somebody’s moment. Claiming a tile adds your moment to that picture.

What happens after hosting ends?

Your tile and caption stay on the field. Uploads close at the end of the hosting window and guest links stop working, but the gallery stays yours: you can still view every photo and message in your workspace, and the zip export (Story and above) gives you a copy of your own to keep.

Can I move my tile?

Before you pay, the tiles in your basket are held for you while you check out — the basket shows until when — and you can remove one and pick again. Once you have paid, there is no way to move a tile yourself. If it isn’t right, email support within 14 days: the 14-day guarantee says what we can do.

What’s the difference between open, Anywhere and landmark tiles?

Open tiles sit in regions that are already open — £9.95. Anywhere tiles sit outside the open area, ahead of their region opening — £19.95. Landmark tiles are named tiles with buy-now prices, and always include the Legacy package.

Can I give a tile as a gift?

Yes. Choose what comes with the tile and pay once, and we email them a link to choose their own tile. The link lasts 30 days, and if they don’t use it, the gift comes back to you to send again or use yourself.

Can a tile be passed on to someone else?

Yes, through us. If a tile needs a new keeper — a family after a bereavement, say — email support@millionmoments.co.uk and we move it to their account. Everything on it goes with it: its colour, its cover and highlights, and every occasion with its photos, messages and guest link. Co-hosts and photographer links set up by the previous owner end, and the original purchase stays with whoever paid.

How do refunds work?

14-day refund guarantee: email support@millionmoments.co.uk within 14 days. The Refund Policy says what it covers.